FAQ

How can I contact you?

Please click here to send us a message and we will get back to you as soon as possible!

How do I take care of my handmade soap?

To extend the life (and precious bonding time) of your soap as much as possible, we recommend keeping it dry and out of water between uses – a draining soap dish is ideal.

Will my soap look exactly like the photo?

We like to think of our soap as children: each one is beautiful and unique and that’s why we love them all. Because our soap is poured and cut by hand, there may be slight variation in color, weight and design. Each bar is truly unique with its own personality!

How is cold process soap made and why does it need to “cure?”

Our cold process soap is made by mixing warm plant-based oils and butters with an alkaline solution which causes the “soap batter” to naturally heat up and thicken. After 24 to 48 hours, the “soap batter” is set up and the saponification process is nearly complete (meaning the alkaline solution is no longer present and the oils and butters have turned into soap.) Next, we cut the soap loaves into bars and set them on a rack to “cure” for 6 weeks. The “cure” allows the soap to finish the saponification process and produces a milder, harder, longer lasting bar, with a luxuriously rich lather.

Why are you “Palm-Free?”

Palm oil is found in everything from packaged food, beauty products and household cleaners and is a hot topic among environmentalists. Since palm oil is inexpensive and has a variety of uses, growers keep up with demand by clear-cutting mature forests in order to make way for more fertile land to farm. Not only is this method of farming disruptive to sensitive ecosystems, but it also contributes to global warming, soil degradation, and the destruction of the habitat of many species (including the critically endangered orangutan.) We know you care about our beautiful world (and so do we!) so we are doing our part to be palm-free.

Is your soap packaging recycled?

Yes, we love our forests as much as you do! Our soap stickers and paper sleeves are made from 100% post-consumer recycled paper.

What about your shipping materials? Are they recycled too?

Not only is our shipping filler 100% recycled, but it is also made in the USA by a hydro powered mill. Everything from the shipping box to the white paper tape is all recyclable. No plastic here!

How much is your shipping?

We offer calculated shipping on all domestic orders within the USA. That means we only charge you exactly what it costs to ship your package. We also offer free shipping on all domestic orders over $50. Orders to Canada are shipped by USPS at a calculated rate.

Do you ship worldwide?

We currently only ship to the USA and Canada, but we have plans to ship worldwide in the future.

Why did my items not arrive within 2 days if I have "2 day" shipping?
We have a 1-3 day processing period with which to fulfill your order. Then, once it leaves our care, USPS will ship it within 1-3 days, weather permitting.

I've mailed my package to the wrong address! Can you send a replacement?

If you believe a mistake has been made, please contact us immediately so we can change it before the shipping label is made. However, once the products leave our care, they are not our responsibility and ask that you please repurchase your order.

What is your Return Policy?

Due to safety and hygiene, we cannot accept returns.

We are confident you will love our products, but if there is a problem please contact us and we will ensure you have a positive experience.